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Keeping your Mythical account secure

  • Updated

The Mythical team strives to ensure that your account remains safe and secure on our site, in our Marketplace, and within our games. 

We have included several tips and tricks below to help ensure that your account information, purchases, and items remain protected:

Improve account security with a strong and unique password

  1. Avoid using personal information in your password (such as your name, pet’s name, birthday, social security number, etc.)
  2. Avoid using the same password across multiple websites 
  3. Avoid using “common” passwords or password combinations (such as “password123,” “1234567,” etc.)
  4. Update your password regularly
  5. Change your password immediately if you have reason to believe it has been compromised
  6. Use a mix of numbers and special characters in your password
  7. Choose longer passwords, such as a special password phrase, over shorter ones

Safeguarding your purchases, items, and account

  1. Never share your password or account information with anyone, including friends or family:
    • Every user should have their own, individual Mythical account
  2. Never purchase, trade, exchange or sale outside the official Mythical Marketplace to ensure the security of your items, purchases, or account
    • Support is unable to further assist or support trades made outside the official Mythical Marketplace.
  3. Be cautious of shady, suspicious, or unprompted emails, text, chat, Discord messages, or other social media messages that ask for personal details, or that include links to reset a password, open an attachment, etc. 
    • Mythical Games, the Mythical Support team, or our partners will never send you an unprompted email, text, chat, Discord, or social media message asking you to confirm personal information, reset a password, open an attachment, etc.
    • If you are unsure that the email/text/chat/message is from Mythical Games, please contact our Customer Support team directly from the following link, and we will be happy to confirm for you if it's real or not: https://mythicalgameshelp.zendesk.com/hc/en-us/requests/new 
  4. Only contact our Support team directly for your account, billing, or technical support questions 
    • Mythical Games, Mythical Support, or our partners will never charge you any fees for support on your account
    • Only Customer Support representatives through https://support.mythicalgames.com/ are able to investigate account-related or technical support issues for your Mythical account or games

Securing Your Devices

  1. Always sign out of your games or account when playing or visiting any associated Mythical site
  2. Never leave your devices in an unattended location
  3. Install and keep your antivirus, anti-spyware, and firewall software updated to prevent unauthorized access to your computer or personal information
  4. Install any operating system, software, or game updates or patches as soon as they are recommended

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